Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
communicate with peers and supervisors
seek assistance and expert advice
literacy skills to:
interpret user online manuals and help functions
read and write basic documents and instructions
problem-solving skills to address problems when using applications
technical skills to:
access the internet
operate a personal computer (PC) and printer
to enter text and numerical data
use social media application packages.
Required knowledge
basic technical terminology in relation to social networking and social media applications and tools
basic knowledge of uploading images, text files, PDF files, audio files, video files and link associated files
features and functions of social media applications
import and export software functions
linking documents
OHS principles and responsibilities for ergonomics, including work periods and breaks
tagging to facilitate collaborative folksonomy
social media applications and procedures for connecting to social networking sites
use of input and output devices
use of RSS feeds to connect a social network.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Social media may include: | web applications that facilitate: information sharing interoperability user-centred design. |
Social-media tools and applications may include: | blogs folksonomies hosted services mashups social networking sites: YouTube Flickr Facebook Twitter video sharing sites web applications wikis. |
Issues may include: | copyright privacy security trust. |
Text and file content may include: | applications, including: .exe .pdf .ppt .rtf .zip audio, including: .mid .mp3 .wav graphics, including: .bmp .gif .jpg .swf .tif text, including: .htm .txt video, including: .avi .mov .mpg web, including: .asp .xml. |
Social networking is being connected by one or more specific types of interdependency, such as: | common interest financial exchange knowledge personal relationships prestige relationships of beliefs. |
Ease of use may include: | affordability desirable features for an online presence: bulletin boards direct mailing to customers online forums selling of products online ease of communications flexibility for placement of text, links and images reasons for an external online presence: communication with potential customers promotion of products and services recruitment of volunteers and new staff reasons for an internal online presence: regular staff communications enterprise cohesion display of staff achievements reliability set-up ease. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist